#2 Handsomely dispensed compliments for closed dispenser systems in hotels
Our 30-day trial revealed that hotel sustainability pays off for guests, hotels and employees.
We conducted our SmartCare Dispenser System test in three rooms at the Godfrey Hotel Cabanas Tampa, using a body wash combination and body lotion and conditioner dispensers. It rated 4.7 out of 5 possible points by guests for overall impression and ease of use. Furthermore, depending on the amenity line chosen, cost savings of up to USD 47,193.60 were achieved. The closed dosage systems also contributed to employee satisfaction, as fewer items had to be carried around, checked and stored.
To meet the need of sustainability both in an ecological and economical way, we developed the Smart Care Dispenser System: a non-refillable cartridge system that should prove that luxury and sustainability are not mutually exclusive. And we proved that with our 30-day trial in three rooms at the Godfrey Hotel Cabanas Tampa. Each room offered a standard bar of soap matching the dispenser line, a lotion dispenser on the wall next to the dressing table, a soap and body wash combination and conditioner dispensers in the shower. Every room also included a survey introducing the test and requesting feedback.
And the feedback was overwhelming: the dispenser systems were rated 4.7 out of 5 possible points by guests for overall impression and also ease of use. The quality of the products was very well-received by guests, who said it felt like they were using their own products at home. And apart from valuing the sustainability aspect, guests also appreciated that they could use as much as they wanted and were not restricted to the amounts contained in the small bottles – with the emphasis on ‘could’ and not ‘did’. There were also fewer complaints about amenities not being replenished during stays.
You could say that happy guests make for a happy hotel. But there is even more: depending on the amenity line chosen, cost savings of up to USD 47,193.60 for the hotel were achieved.
And the closed dosage systems also contributed to employee satisfaction: housekeeping staff had fewer items to carry around on their carts and spent less time checking for used bottles and sorting them for recycling. Also, there was more storage space in closets.
In sum, the closed dispenser systems really were a win-win for all involved: guests, hotels, employees and the environment.